» EZ UP 10ft. x 10ft. Escort Instant Shelter

EZ UP 10ft. x 10ft. Escort Instant Shelter Reviews

Customer Rating:
Summary: Not safe IMHO , EZ-UP doesn't uphold their own warantee
Comment: I had an "EZ-UP" 10x10' Encore II shelter in my back yard, and when one crossbar broke, it broke 2 others. If anyone had been sitting in the chair in my back yard, they'd have become a shishcabob from the cheap thin metal used to make these canopies. Although EZ-UP sells products on their web site to facilitate holding these canopies down in the wind, they do NOT cover ANY "wind or rain damage," and although this, in my view, was NOT a factor of why the frame failed, the company's first response when I called to get a return authorization after it failed only after about 8 months of use, they quickly stated "we don't cover wind or rain damage, cut me off, and had apparently NO reguard for anyone's safety, stating that if it was raining or even in the slightest wind (I think it failed in around 2 mph "winds"), their "warantee" did not cover it! They said I could send it in and THEY would determine (after paying an outrageous sum of money to send it back) IF they might replace it, but that they likely would not. The people at the company were rude, had NO concern that their product had some safety issues, and so I'm looking to buy something less expensive, and that lasts longer! INteresting, they told me that they don't cover ANY wond or rain "damage", yet they also sell hold-downs & it states on their web site (& apparently in directions that I never received with mine) NOT to fold it up if it was wet, but to leave it up!

I had a MUCH less expensive shade that latested MUCH longer and I'd recommend others to do the same, or to buy an industrial model that CLEARLY stated in their warantee that the product can withstand wind up to "x" mph & that it is made to withstand rain as well.

After my experience with this company's product, and their staff in the returns dept., I would avoid ever buying one of these again! I received mine as a gift (that cost my friend over $200!)

There are MUCH better, sturdier, and safer canopies out there.

If I could give this product a zero or negative score, I would!

These canopies are NOT NEARLY as sturdy as I recall them being years ago (or perhaps that was another brand?)

I expect these canopies will be recalled in time due to safety issues.

I would STRONGLY recommend buying something less expensive and sturdier from another manufacturer! I've had others that cost MUCH less that lasted MUCH longer than this and were made better!

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